Frequently Asked Questions (FAQs)

Q: How can I book a cleaning service with Clean Society?

A: Booking is simple and flexible! You can choose from three convenient methods:

Online Booking: Explore our website and book your service with just a few clicks.
Phone Booking: Call us at (833) 293-9333, and our team will guide you through the booking process.
Mobile App (Coming Soon): Stay tuned for our mobile app, offering an even more convenient booking experience.

Q: How do you ensure the quality of your service providers?

A: We take quality seriously. All service providers on our platform undergo a thorough vetting process to ensure the highest standards of service.

Q: Do clients have the opportunity to provide feedback on service providers?

A: Absolutely! After each service, clients can rate their service providers. Your feedback is valuable, and it helps us continuously improve and maintain high standards.

Q: What areas does Clean Society serve?

A: Our services are currently available in Sacramento, Yolo, Placer, El Dorado, Natomas, Davis, Carmichael and Fair Oaks. If you're unsure, please check our booking platform or

contact our customer support for assistance.

Q: Can I customize my cleaning service?

A: Yes, you can customize your cleaning service based on your specific needs. During the booking process, you can add notes or preferences to communicate your requirements.

Q: What is included in the cleaning service?

A: The specifics vary based on the type of service chosen (Standard, Deep, Premium). For detailed information, please refer to our Services page.

Q: How is pricing determined?

A: Pricing is based on the type and duration of the selected service. You can find detailed pricing information on our Services page.

Q: Are there any additional fees?

A: We believe in upfront pricing transparency. The cost provided during booking covers the standard services for each package (Standard, Deep). If additional services or unforeseen requirements are identified upon arrival, we'll communicate promptly. Before proceeding with adjustments, we'll discuss specifics and provide a clear breakdown of associated costs. Your approval is essential, ensuring you are informed and comfortable with any changes based on your unique needs. Our commitment is to maintain open communication and give you control over the services and costs. We aim for a hassle-free, customer-centric experience.

Q: What payment methods do you accept?

A: We accept major credit cards and secure online payments. Payment is processed at the time of booking.

Q: Tell me more about the first-time customer specials.

A: We offer exclusive specials for first-time customers, including a 2-hour clean for $49 and a 4-hour clean for $99. These specials are limited-time offers designed to provide new customers with an affordable and exceptional cleaning experience.

Q: How do subscription plans work?

A: Customers can choose from weekly, bi-weekly, or monthly subscription plans to receive recurring cleaning services at discounted rates. The discount varies based on the chosen frequency.

Q: Can I change or cancel my subscription plan?

A: Yes, you can modify or cancel your subscription plan at any time through your user dashboard.

Q: How can I contact Clean Society for support?

A: You can reach our customer support team by info@cleansociety.co or by calling (833) 293-9333. Our support team is available 9am-5pm Monday-Friday.

Q: What if I have a concern or issue with the service?

A: If you have any concerns or issues, please contact our customer support team. We are dedicated to resolving any problems promptly.

Q: How can I join Clean Society as a service provider?

A: Visit our "Become a Provider" page and follow the instructions to submit your application. Our team will review your application, and if you meet our criteria, you'll be contacted for the next steps.

Q: Do you offer a guarantee?

A: Absolutely! We stand behind the quality of our cleaning services, and customer satisfaction is our top priority. Our guarantee includes:

Service Satisfaction: If you're not completely satisfied with any aspect of our service, please let us know, and we'll make it right.
Re-Cleaning Assurance: In the rare event that you are dissatisfied with the initial cleaning, we offer a re-cleaning option at no additional cost.
Customer Support: Our customer support team is ready to assist you. If you have any concerns or questions, reach out to us, and we'll promptly address them.