Policies

Booking & Service:

1.1 Booking Process - Book your cleaning service by calling or texting (916) 287-0207. Scheduling is simple and convenient. Payment is collected after the service is completed.

1.2 Cancellation and Rescheduling - Cancellations made at least 24 hours before the appointment qualify for a full refund (if pre-payment was made). Rescheduling requests are accommodated based on availability.

1.3 Customization - We tailor our services to your specific needs. Let us know your preferences anytime before the service begins.

1.4 Supplies and Equipment - Clean Society provides all necessary cleaning supplies and equipment. If you’d like us to use your supplies or tools, just let us know, and we’ll be happy to accommodate.

Pricing & Payments:

2.1 Transparent Pricing - Our pricing is straightforward, with no hidden fees. Website prices are estimates; the final cost may vary depending on the condition of the home. Most appointments are billed based on duration.

2.2 Payment Methods - We accept Venmo, PayPal, ApplePay, Cash App, Zelle, Debit and Credit.

2.3 Non-Payment Policy - A 10% late fee will be added to any balance not received within 5 days of the service date. Accounts unpaid after 14 days may be sent to collections or pursued in small-claims court. Future bookings will be paused until the account is brought current. Returned or reversed payments are subject to a $35 processing fee plus any applicable bank charges. Clean Society reserves the right to decline future service for clients with repeated late or non-payment history.

2.4 Refunds - Refunds for cancellations made at least 24 hours before the scheduled appointment are processed within 3 business days.

Recurring Services:

3.1 Flexible Scheduling - Adjust your recurring service frequency at any time by calling or texting (916) 287-0207.

Customer Support:

4.1 Contact Information - For questions or concerns, contact us at info@cleansociety.co or (916) 287-0207. Our support team is available Monday through Friday, 9:00 AM to 9:00 PM. If you reach our voicemail, leave a message, and we’ll return your call within 24 hours.

4.2 Issue Resolution - Your satisfaction is our priority. If something isn’t right, let us know, and we’ll address it promptly.

Service Provider Application:

5.1 Join Our Team - Interested in becoming a Clean Society service provider? Apply through our website. Applications are reviewed, and qualified candidates will be contacted for next steps.

5.2 Standards - We maintain high standards for our team. Clean Society reserves the right to decline applications that don’t meet our criteria.

Why Choose Clean Society?

We are licensed, bonded, and insured, offering peace of mind with every service.
Our Quality Assurance program ensures every cleaning meets our high standards.
Your satisfaction is guaranteed with our Satisfaction Guarantee—we’re not happy unless you are.
Seniors and military members receive an additional 5% discount on services.

7.1 Introduction

Clean Society (“we,” “our,” or “us”) values your privacy. This section explains how we collect, use, and protect your personal information when you interact with us, including through our website https://www.cleansociety.co, by phone, or via SMS.

7.2 Information We Collect

We may collect:

Contact Information: Name, phone number, email address, and physical address.
Booking Details: Service type, location, dates, and special requests.
Payment Information: Processed securely through third-party processors (we do not store full card details).
Communications: SMS, emails, and phone calls.

7.3 How We Use Your Information

To provide and manage cleaning services
To send appointment confirmations, reminders, and updates
For customer support
To comply with legal obligations

7.4 Messaging Consent and Privacy

Data Sharing:

Customer data is not shared with 3rd parties for promotional or marketing purposes. We do not transfer or share consumer data with any external organizations under any circumstances, even with user consent.
Mobile opt-in and consent are never shared with anyone for any purpose. Any other information sharing described in this page excludes mobile opt-in data.

Messaging Terms and Conditions:

We collect opt-in verbally from our customers. You will receive account alerts and promotional messages. Customers may opt in to receive messages either in person at our physical location or over the phone when they call our business. To sign up for text messaging by texting a START to (916) 287-0207. When interacting with customers, our staff is trained to ask if the customer would like to opt in to messaging using the following script:

“By providing your phone number and agreeing to receive texts, you consent to receive text messages from Clean Society regarding Account Notification, Customer Care, and Delivery Notification. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. Read our privacy policy and terms at https://www.cleansociety.co/policies.”

Mobile opt-in information is never shared with third parties for marketing purposes.

7.5 Data Security

We implement reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure.

7.6 Your Rights

You may:

Access, update, or correct your personal information
Withdraw consent for messaging
Request deletion of your data (subject to legal retention rules) at any time including the future.

Contact info@cleansociety.co for all privacy-related requests. If you have any questions or wish to contact us regarding your privacy or SMS communications, please email us at info@cleansociety.co or call (916) 287-0207. You can also contact us via our website chat or message us at https://www.cleansociety.co/contact.

7.7 Changes

We may update this section from time to time, with the updated date shown above.