Policies

Booking & Service:

1.1 Booking Process - Book your cleaning service by calling or texting (916) 352-8822. Scheduling is simple and convenient. Payment is collected after the service is completed.

1.2 Cancellation and Rescheduling - Cancellations made at least 24 hours before the appointment qualify for a full refund (if pre-payment was made). Rescheduling requests are accommodated based on availability.

1.3 Customization - We tailor our services to your specific needs. Let us know your preferences anytime before the service begins.

1.4 Supplies and Equipment - Clean Society provides all necessary cleaning supplies and equipment. If you’d like us to use your supplies or tools, just let us know, and we’ll be happy to accommodate.

Pricing & Payments:

2.1 Transparent Pricing - Our pricing is straightforward, with no hidden fees. Website prices are estimates; the final cost may vary depending on the condition of the home. Most appointments are billed based on duration.

2.2 Payment Methods - We accept Venmo, PayPal, ApplePay, Cash App, Zelle, Debit and Credit.

2.3 Non-Payment Policy - A 10% late fee will be added to any balance not received within 5 days of the service date. Accounts unpaid after 14 days may be sent to collections or pursued in small-claims court. Future bookings will be paused until the account is brought current. Returned or reversed payments are subject to a $35 processing fee plus any applicable bank charges. Clean Society reserves the right to decline future service for clients with repeated late or non-payment history.

2.4 Refunds - Refunds for cancellations made at least 24 hours before the scheduled appointment are processed within 3 business days.

Recurring Services:

3.1 Flexible Scheduling - Adjust your recurring service frequency at any time by calling or texting (916) 352-8822.

Customer Support:

4.1 Contact Information - For questions or concerns, contact us at info@cleansociety.co or (916) 352-8822. Our support team is available Monday through Friday, 9:00 AM to 9:00 PM. If you reach our voicemail, leave a message, and we’ll return your call within 24 hours.

4.2 Issue Resolution - Your satisfaction is our priority. If something isn’t right, let us know, and we’ll address it promptly.

Service Provider Application:

5.1 Join Our Team - Interested in becoming a Clean Society service provider? Apply through our website. Applications are reviewed, and qualified candidates will be contacted for next steps.

5.2 Standards - We maintain high standards for our team. Clean Society reserves the right to decline applications that don’t meet our criteria.

Why Choose Clean Society?

We are licensed, bonded, and insured, offering peace of mind with every service.
Our Quality Assurance program ensures every cleaning meets our high standards.
Your satisfaction is guaranteed with our Satisfaction Guarantee—we’re not happy unless you are.
Seniors and military members receive an additional 5% discount on services.

7.1 Introduction

Clean Society (“we,” “our,” or “us”) values your privacy. This section explains how we collect, use, and protect your personal information when you interact with us, including through our website https://www.cleansociety.co, by phone, or via SMS.

7.2 Information We Collect

We may collect:

Contact Information: Name, phone number, email address, and physical address.
Booking Details: Service type, location, dates, and special requests.
Payment Information: Processed securely through third-party processors (we do not store full card details).
Communications: SMS, emails, and phone calls.

7.3 How We Use Your Information

To provide and manage cleaning services
To send appointment confirmations, reminders, and updates
For customer support
To comply with legal obligations

7.4 Messaging Consent and Privacy

Clean Society LLC offers optional service-related text messages from (916) 352-8822. Clients may receive appointment confirmations, reminders, schedule changes, and cancellations, plus replies to missed calls. Housekeepers may choose work-assignment, assignment-removal, schedule-change, and cancellation notices. This program does not send marketing messages.

Client text consent:

By giving us your mobile number, you agree to receive texts from Clean Society LLC about your appointments and calls, including confirmations, reminders, schedule changes, and replies to missed calls. Consent is not required to book. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy policy: cleansociety.co/policies. We don't sell or share your mobile number or consent with third parties for marketing.

Missed calls:

If we miss your call, we may send one informational text back to the number that called, about that call. We do not send follow-up texts if you don't reply, and we never send marketing in these messages. Reply STOP anytime to opt out; we will not text a number that has opted out.

For housekeepers, we request permission verbally during onboarding, using the script below. We will explain the applicable message types and ask for an affirmative answer. Consent applies to the person, phone number, and message purposes agreed to. A customer who starts a text conversation may receive replies about that conversation.

We will record the date, method, scope, and response to the consent request so we can honor each person's choice. Texting is optional. Clients can book without agreeing to texts; housekeepers can use their portal for work information without SMS enrollment.

We do not sell mobile numbers or messaging-consent information, or share them with third parties or affiliates for marketing or promotional purposes. Messaging providers may process the information needed to deliver messages and administer recipients' messaging preferences on our behalf. That information will be used for the service described here, not to enroll recipients in unrelated marketing programs.

Appointment and Work-Assignment Messaging Terms (SMS Terms & Conditions)

Sender: Clean Society LLC, using (916) 352-8822 for this SMS program.
Messages: the appointment, call, or assignment updates described above.
Frequency: varies with appointments, calls, assignments, and changes.
Cost: message and data rates may apply.
Stopping texts: reply STOP to stop messages from this program. Opting out of texts does not cancel an appointment or remove a work assignment.
Help: reply HELP, email info@cleansociety.co, or call (916) 352-8822.
Delivery: delivery is subject to carrier and network availability. Carriers are not responsible for delayed or undelivered messages. Check the portal or contact Clean Society for current appointment information.
Privacy: https://www.cleansociety.co/policies

For clients, we ask for permission verbally during booking using the script below.

Client Consent Script

May Clean Society text this number from (916) 352-8822 with your cleaning appointment confirmations, reminders, schedule changes, and cancellations, and with a reply if we miss a call from you? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Texting is optional; you can book without agreeing. Our privacy policy and messaging terms are at cleansociety.co/policies. Do you agree?

Housekeeper Consent Script

May Clean Society text this number from (916) 352-8822 with your job assignments, assignment removals, schedule changes, and cancellations? Message frequency depends on your assignments. Message and data rates may apply. Reply STOP to stop texts or HELP for help. Texting is optional; your work notices will remain available in your portal. Our privacy policy and messaging terms are at cleansociety.co/policies. Do you agree?

7.5 Data Security

We implement reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure.

7.6 Your Rights

You may:

Access, update, or correct your personal information
Withdraw consent for messaging
Request deletion of your data (subject to legal retention rules) at any time including the future.

Contact info@cleansociety.co for all privacy-related requests. If you have any questions or wish to contact us regarding your privacy or SMS communications, please email us at info@cleansociety.co or call (916) 352-8822. You can also contact us via our website chat or message us at https://www.cleansociety.co/contact

7.7 Changes

We may update this section from time to time, with the updated date shown above.