Policies

Booking & Service:

1.1 Booking Process - Book your cleaning service by calling (916) 287-0207. Scheduling is simple and convenient. Payment is collected after the service is completed.

1.2 Cancellation and Rescheduling - Cancellations made at least 24 hours before the appointment qualify for a full refund (if pre-payment was made). Rescheduling requests are accommodated based on availability.

1.3 Customization - We tailor our services to your specific needs. Let us know your preferences anytime before the service begins.

1.4 Supplies and Equipment - Clean Society provides all necessary cleaning supplies and equipment. If you’d like us to use your supplies or tools, just let us know, and we’ll be happy to accommodate.

Pricing & Payments:

2.1 Transparent Pricing - Our pricing is straightforward, with no hidden fees. Website prices are estimates; the final cost may vary depending on the condition of the home. Most appointments are billed based on duration.

2.2 Payment Methods - We accept Venmo, PayPal, Zelle, Credit, Debit, and Apple Pay.

2.3 Non-Payment Policy - Payments are due within 3 days of service completion. Payments not received within 10 days may incur a 5% late fee. Unresolved balances beyond 30 days may require further action to resolve the account.

2.4 Refunds - Refunds for cancellations made at least 24 hours before the scheduled appointment are processed within 3 business days.

Recurring Services:

3.1 Flexible Scheduling - Adjust your recurring service frequency at any time by calling (916) 287-0207.

Customer Support:

4.1 Contact Information - For questions or concerns, contact us at info@cleansociety.co or (916) 287-0207. Our support team is available Monday through Friday, 9:00 AM to 9:00 PM. If you reach our voicemail, leave a message, and we’ll return your call within 24 hours.

4.2 Issue Resolution - Your satisfaction is our priority. If something isn’t right, let us know, and we’ll address it promptly.

Service Provider Application:

5.1 Join Our Team - Interested in becoming a Clean Society service provider? Apply through our website. Applications are reviewed, and qualified candidates will be contacted for next steps.

5.2 Standards - We maintain high standards for our team. Clean Society reserves the right to decline applications that don’t meet our criteria.

Why Choose Clean Society?

We are licensed, bonded, and insured, offering peace of mind with every service.
Our Quality Assurance program ensures every cleaning meets our high standards.
Your satisfaction is guaranteed with our Satisfaction Guarantee—we’re not happy unless you are.
Seniors and military members receive an additional 5% discount on services.