1. Booking and Services:

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1.1 Booking Process:

• Customers can book services through our website or mobile app.

• Bookings are confirmed upon receipt of payment.

1.2 Cancellation and Rescheduling:

• Cancellations made at least 24 hours before the scheduled service will receive a full refund.

• Rescheduling requests are accommodated based on availability.

1.3 Customization:

• Customers can customize their cleaning services by providing specific instructions during the booking process.

• Service providers will do their best to accommodate customization requests.

 

2. Pricing and Payments:

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2.1 Transparent Pricing:

• Our pricing is transparent, and there are no hidden fees.

• Detailed pricing information is available on our website.

2.2 Payment Methods:

• We accept major credit cards and secure online payments.

• Payment is processed at the time of booking.

2.3 Refunds:

• Refunds are provided for cancellations made within the specified timeframe.

• Refund requests are processed within 3 business days.

 

3. First-Time Customer Specials:

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3.1 Eligibility:

• First-time customer specials are available to individuals or households booking their first cleaning service with Clean Society.

• These specials are limited to one use per customer.

3.2 Expiration:

• First-time customer specials are limited-time offers and may expire without prior notice.

• Expiration dates are clearly communicated during the booking process.

 

4. Subscription Plans:

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4.1 Subscription Changes:

• Customers can modify or cancel their subscription plans at any time through their user dashboard.

• Changes made after the subscription renewal date will apply to the next billing cycle.

4.2 Billing:

• Subscription plans are billed automatically on the scheduled renewal date.

• Customers receive notifications before each billing cycle.

 

5. Customer Support:

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5.1 Contact Information:

• Customers can contact our customer support team via info@cleansociety.co or by calling (833) 293-9333

• Our support team is available Monday thru Friday from 9am to 9pm. If you receive our voicemail, please leave a message and we will return your call within a 24 hour period. 

5.2 Issue Resolution:

• Any concerns or issues with our services should be reported to customer support for prompt resolution.

• We are committed to addressing and resolving issues in a timely manner.

 

6. Service Provider Application:

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6.1 Application Process:

• Individuals interested in joining Clean Society as service providers can submit their applications through our website.

• Applications are reviewed, and qualified candidates will be contacted for the next steps.

6.2 Criteria:

• Service providers must meet specific criteria outlined in the application process.

• Clean Society reserves the right to reject applications that do not meet our standards.